Guest Relations / Office Coordinator
Quantity: 1
2010 hiring complete; 2011 hiring begins in Fall 2010
The Basic Qualifications and Expectations are the same for this position as for the others (see "Essential Expectations"). In addition, the Guest Relations / Office Coordinator at Emandal is an organized, customer-service driven individual, who can keep a smile on his/her face no matter what the circumstance. S/he will be relied upon heavily by the Keeper of the Farm and managers as well as guests to help deliver a positive guest experience from pre-arrival to departure. All Emandal staff count on this person to help keep program related operations running smoothly. Computer skills, pleasant telephone presence, adaptability, and creativity are essential. Must be a team player and effective communicator with a sense of humor! Previous front desk experience in a hospitality setting would be ideal.
Main Responsibilities (not in any order):
- Answer phone inquiries, and respond to correspondence by fax, email, and written mail
- Handle guest reservations and payments
- Generate occupancy reports, guest lists, and the like
- Coordinate massage schedules for guests
- Log and ensure guests' requests/needs are met during their stay
- Assist with sales in the camp store
- Prepare weekly and monthly deposit spreadsheets
- Assist with clerical duties of the Environmental Education program
- Distribute mail
- Enroll new staff members
Other Possible Responsibilities (as needed)
- Assist with kitchen (food prep, dishes, dining room clean up, etc.) and housekeeping (laundry; cleaning cabins, bathrooms, office, store, library, etc.) duties
- Animal feeding and care
- Apple and berry picking; pizza topping, ice cream churning
- And various other farm and property maintenance projects
Compensation
Minimum $235/week, plus room and board. Tips during Family Camp/Groups.
Work Schedule
Full time; 40 hours a week:
- Off Season (Mid-October - end of March) & Environmental Ed (April - mid-June): M-F with occasional weekend animal chore duty.
- Family Camp/Group (mid June-mid October): 5.5 days, weekends and holidays required.
Dates of Employment
Year Round; ideally start in January. Preference is given to applicants who can stay for a minimum of 12 months, but we will still consider applications for shorter time periods. End date in particular may be flexible dependent on needs of the business and staff member.
If you are interested in being considered for this position, please download the application, complete it, and send it to us, along with your resume and a page describing your qualifications and reasons for wanting to work in this position at Emandal. You may send your application and supporting materials to us via post.
- Emandal
16500 Hearst Post Office Road
Willits, California 95490